WHERE ARE WE LOCATED?
LuVoid is an online store based in Los Angeles, California. Sign up for our newsletter and follow us on social media found at the bottom of the website to stay informed about announcements, promotions, and upcoming pop-ups.
HOW CAN I TRACK MY ORDER?
After you place an order it may take 24-48 hours to process. Once the order processes you will receive an email with your tracking number and information which will be shipped through USPS.
ARE PRODUCTS TRUE TO SIZE?
We strive to ensure that our products are true to size. Given the nature of handmade and reworked garments we recommend referring to the 'Size Chart' in the menu when needed to guarantee the best fit possible. Specific measurements and fit descriptions can be found under 'Product Details' on each product detail page.
HOW LONG DOES SHIPPING TAKE?
We offer 2 different shipping options through USPS. Economy shipping is free and may take 5-8 business days. Express shipping is $22.22 and may take 1-2 business days.
HOW DO I CARE FOR MY PRODUCTS?
Care instructions vary based on the product. Please refer to the instructions under 'Care Details' on the product detail page for more information. Generally handmade and reworked garments and accessories should be cared for as gently as possible by hand washing and laying flat to dry.
WHAT IF MY ORDER IS DAMAGED OR DEFECTIVE?
If your order is damaged or defective please reach out to us through social media found at the bottom of the website, fill out a form on the 'Contact' page or email us directly at firstname.lastname@example.org within 14 days of receiving your order. Be sure to include your order number and we will work with you to resolve the issue and provide a replacement, repair, or refund if necessary.
DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS?
Yes we offer discounts and promotions occasionally. Please sign up for our newsletter and follow us on social media found at the bottom of the website to stay up to date on our latest offers.
CAN I RETURN OR EXCHANGE MY PRODUCT AFTER BUYING?
All sales are final and we do not allow returns or exchanges.
WHY DOES MY PRODUCT LOOK DIFFERENT FROM WHAT I ORDERED?
Majority of our products are handmade or reworked garments and accessories. Given the nature of these types of products there may be minor imperfections and unique finishings that can vary especially if there are multiple versions in stock.
WHEN IS THE NEXT POP-UP/ IN-PERSON MARKET FOR THIS MONTH?
Our upcoming pop-up/ in-person market schedule is still being finalized. Please revisit our website periodically, sign up for our newsletter and follow us on social media found at the bottom of the website to stay updated on the latest news and events.